The customer is responsible for providing the correct mailing address. Please verify before checkout that you have entered the correct address. We are not be responsible for products delivered to the wrong address.
IF you find that you have entered the wrong address, email us at firstname.lastname@example.org with your order number and the correct address before your order is shipped. WE WILL NOT MODIFY THE SHIPPING ADDRESS UNLESS NOTIFIED BY EMAIL.
Once shipped we will not be responsible for the wrong address.
Due to the handmade nature of our products, please allow 2-3 business days to process your order. All orders made after 5 pm EST will be considered the next business days order.
Processing includes the making your products, labeling them, printing labels and packing products in the box securely. This timeframe DOES not include weekends, holidays, or time in transit.
After processing, Shipping normally takes 2-5 business days. All order will be shipped via USPS & UPS
If a package is returned to BOLDXR Beauty due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the re delivery cost (amount subject to change based on current shipping rates).
BOLDXR Beauty is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.
Lost or Stolen Packages
BOLDXR Beauty is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order.
Upon inquiry, BOLDXR Beauty will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. It is the customer’s responsibility to inquire about your lost or stolen package.
Damaged Product/ Incorrect Orders
In the event that you received the wrong item, an item is missing from your package, or damaged item please email us at email@example.com within 72 hours and we will try to resolve the issue once verified.
Pictures may be required for our records.
NO REFUNDS, REPLACEMENTS OR CREDITS WILL BE ISSUED FOR ORDERS CONFIRMED TO HAVE BEEN DELIVERED TO THE ADDRESS PROVIDED IN AN ORDER.
Out of Stock Items
We aim to have all our products available for shipment. In result of high demand, some products may go on backorder. We will take all necessary steps to advise you in a prompt manner if this situation occurs.
If it is possible to ship a portion of an order, we will notify you and send out all available items and place the remainder as a backorder, to be shipped as soon as possible with no extra shipping charges to you.
Due to the nature of our products, we do not accept returns, exchanges or issue refunds. All of our products are freshly handmade to order just for you. Therefore, please be aware that all sales are final and cannot be exchanged or returned.
If you receive a Damaged or Defective item, the item may be returned after contacting us with all necessary. (Please provide us with a photo of the damaged or defective item.